1. Introduction
Welcome to our services ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our software products, applications, websites, and related services (collectively, the "Services"). We are committed to safeguarding your privacy and handling your data responsibly in compliance with applicable data protection laws.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services. We encourage you to read this policy carefully and contact us if you have any questions.
2. Information We Collect
We collect various types of information to provide and improve our services. The information we collect falls into the following categories:
2.1. Information You Provide Directly
When you create an account and use our Services, you may provide us with the following information:
- Account Registration Details: Name, email address, username, password, or authentication credentials from third-party login providers.
- Profile Information: Display name, username, profile picture, bio, and any other information you choose to add to your profile.
- User Content: Any content, files, data, or materials you create, upload, or store using our Services.
- Communications: Messages, feedback, support requests, or other communications you send to us through email, chat, or customer support channels.
- Preferences and Settings: Your application settings, preferences, and choices regarding notifications and other features.
2.2. Third-Party Integration Information
If our Services integrate with third-party platforms or services that you choose to connect, we may receive certain information from those platforms in accordance with their authorization processes. This may include:
- Basic Profile Information: Your username, profile ID, display name, and profile picture from the connected platform.
- Access Tokens and Permissions: Authentication tokens that allow us to perform actions you explicitly authorize on your behalf.
- Integration Data: Data necessary to facilitate the integration features you request.
Important: We do not receive or store your third-party account passwords. We only receive limited access through secure OAuth authorization or API tokens provided by each platform.
2.3. Automatically Collected Information
When you use our Services, we automatically collect certain information about your device and how you interact with our Services:
- Device Information: Device type, model, operating system version, unique device identifiers, mobile network information, and app version.
- Usage Data: Features you use, pages or screens you view, time spent on different sections, buttons clicked, and other interaction data.
- Log Data: IP address, access times, browser type, referring/exit pages, and crash reports.
- Location Information: General location information such as country or city-level location derived from your IP address. We do not collect precise GPS location unless explicitly required for a specific feature and you grant permission.
- Analytics and Performance Data: Error logs, performance metrics, crash reports, and diagnostic information to help us identify and fix technical issues.
2.4. Payment Information (If Applicable)
If our Services offer paid subscriptions, purchases, or premium features, payment processing is handled by trusted third-party payment providers. We do not directly collect or store your full credit card or payment card details.
We may receive limited information from the payment provider, such as transaction confirmation, subscription status, and the last four digits of your payment method for record-keeping and support purposes.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and Operate the Services: To deliver, maintain, and improve our software products and services, including processing your requests and transactions.
- Account Management: To create and manage your account, authenticate your identity, and provide access to our Services.
- Personalization: To tailor your experience, recommend features, and show relevant content based on your usage patterns and preferences.
- Communication: To respond to your inquiries, provide customer support, send important updates, notifications, and announcements about our Services.
- Analytics and Improvement: To monitor and analyze usage trends, measure the effectiveness of features, and improve the performance, functionality, and user experience of our Services.
- Security and Integrity: To detect, prevent, and address technical issues, fraud, abuse, violations of our terms of service, and other harmful or illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Business Operations: To manage our business, conduct research and development, and perform internal operations such as troubleshooting and testing.
5. Third-Party Services
Our Services may integrate with or link to third-party platforms, services, or websites. These are independent services with their own terms of service and privacy policies.
We encourage you to review the privacy policies of any third-party services you interact with to understand how they collect, use, and share your information.
When you use third-party services through our platform or share content with them, that activity is governed by the respective service's policies, not by this Privacy Policy. We are not responsible for the privacy practices of third-party services.
7. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Criteria
- Account Information: Retained as long as your account is active or as needed to provide you with services.
- User Content: Stored as long as you choose to keep it in our Services or until you delete it.
- Usage and Log Data: Typically retained for a limited period (e.g., 12-24 months) for analytics and troubleshooting purposes.
- Legal and Compliance Data: Retained as required by applicable laws and regulations.
Deleting Your Data
You can delete specific content at any time through our Services. If you wish to delete your account and all associated data, you can do so through your account settings or by contacting us. Please note that some information may be retained in backup systems for a limited time and as required by law.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct or update inaccurate or incomplete information.
- Deletion: The right to request deletion of your personal information, subject to certain legal exceptions.
- Data Portability: The right to request that we provide your data in a structured, commonly used format (where applicable).
- Withdraw Consent: If we process your data based on consent, you have the right to withdraw that consent at any time.
- Object to Processing: The right to object to certain types of processing, such as direct marketing.
- Restriction: The right to request that we restrict the processing of your information in certain circumstances.
Exercising Your Rights
To exercise any of these rights, please contact us or use the privacy controls available in your account settings. We will respond to your request in accordance with applicable law, typically within 30 days.
You may also have the right to lodge a complaint with a data protection authority in your jurisdiction if you believe we have not handled your data appropriately.
9. Data Security
We take the security of your personal information seriously. We implement reasonable technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.
Security Measures
- Encryption of data in transit using industry-standard protocols (e.g., TLS/SSL)
- Secure storage of data with access controls and authentication mechanisms
- Regular security assessments and monitoring for vulnerabilities
- Employee training on data protection and privacy practices
- Incident response procedures to address security breaches
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
10. International Data Transfers
Your information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer your personal information internationally, we take appropriate measures to ensure that your data receives an adequate level of protection, including:
- Using standard contractual clauses approved by relevant authorities
- Ensuring that third-party service providers implement appropriate safeguards
- Complying with applicable data transfer frameworks and regulations
By using our Services, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.
11. Children's Privacy
Our Services are not intended for use by children under the age of 13 (or under the minimum digital consent age in your jurisdiction, which may be higher in some regions, such as 16 in the European Union).
We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take steps to delete that information promptly.
If you are under the minimum age, please do not use our Services or provide any information to us.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.
If we make material changes that significantly affect your rights or how we handle your personal information, we will provide additional notice, such as through email, in-app notification, or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact information provided on our website or in our application.
We will do our best to respond to your inquiry promptly and address any concerns you may have.